Conflict Management in Organizations: A Conceptual Model

نویسنده

  • Guangxuan Zhang
چکیده

To capture and represent conflicts in organizations, this research presents a conceptual model of conflict, conceptualized as vignette. We define a vignette as similar to, yet distinct in important ways from a case in that it is analytical, theory-laden, and of multiple perspectives. It represents key information pertaining to a conflict, such as cause, claims, transitions, actions, and strategies. Instead of providing a single version of the reality, we define some constructs of a vignette as perceptual ones, and apply them to show differences in views of a conflict. The application of the model is demonstrated with a conflict situation collected from an online community.

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تاریخ انتشار 2014